When you are trying to print an important document from a Windows computer, but you find that your Brother printer says it’s offline. So don’t worry at this time because it might be a problem with your Windows 10, 8, or 7 or a minor connection problem with the printer. You can easily fix this problem in a few minutes.
You might be thinking-
As you have faced that after every single update on windows 10, the Brother printer goes offline. However, Windows 10 update or driver update is not the only cause of your printer to an offline error state. There are multiple factors and reasons when the printer goes offline, the major factor behind the brother printer showing an offline message in windows 10 is the connectivity problem.
Follow the step by step process to fix brother printer goes offline in Windows 10.
How to Fix if a Brother Printer showing offline in Windows 10?
- Check overall in your eyes
Have a look at your printer components, and ensure looks good like- Power Cable, USB is connected properly.
- Set your brother printer as the default printer
You need to make your brother printer is already set as the default printer from printer settings options.
- Cancel all previous print job
Please cancel all the print jobs available in the queue.
- Check the printer status is not- Offline or Paused
Make use you have not set your printer mode into ‘Offline‘ or ‘Pause‘
- Change Connectivity Port
Try to change connection port (USB) of the printer
- Reset Print Service Settings in Windows 10
You may restart ‘printer spooler‘ service in windows
Restart your printer, and the Windows.
- Contact Customer Care
Call for support +14148008714
Ultimate Guide to bring your Brother printer online from the offline mode in Windows 10, 8, or 7– Step by Step
#1. Check Everything physically
You need to check the followings manually and make sure all these are correct, then you can fix brother printer error in Windows 10 .
- The power Socket is having a proper power supply.
- Make sure the power cable is working and not damaged
- Ensure the connectivity-
- If you are using a USB data cable, ensure it is working.
- If it is a Network printer, then verify the network & IP configuration is perfect.
- For wireless printer kindly review the settings of Wifi or Wireless Access Points.
- Confirm that there is no error message in your brother printer screen or LED blinking for minor errors like- Paper Jam, Low Ink, etc.
If the above points are OK, then follow the next steps. Else see on this Solution- “Why My Brother printer keep going offline?“
#2. Make sure your Brother machine is set as the ‘default printer‘
We recommend you to make the printer as default, the steps as follows-
For Windows 8 or 10 (Operating System)
Step A: Click on Windows Start Button > Settings
Step B: Do a single click on “Devices” > “Devices and Printers” > Right click on your brother printer and click on “Set as Default Printer“
Please ensure that a “Green Right Tick” is showing on the correct brother printer in windows 10 printer seetings.
OR- For Windows 7 Users:
Click Start > Devices and Printers.
If the printer is not showing as default, right-click the icon for your Brother machine and select Set as default printer.
#3. Delete all previous print jobs from the Devices and Printers window
Right-click the Brother Printer icon> See what’s printing > Printer > Cancel All Documents.
When Cancel All Documents is inactive like the below screenshot, then click Open As Administrator. Enter the admin password and click Yes.
#4. Ensure that your Brother printer is not set as “Offline” or Paused”
If somehow your desired printing device is set as “Offline” or “Pause” you will not be able to take any print from this printer, you need to ensure that it is not set like this. Let us know how can you fix if your printer is set as offline
If the printer is Offline: Windows 7 to Windows 10
Right-click the icon for your Brother machine > See what’s printing > Printer > Use Printer Offline (uncheck this).
If Use Printer Offline is not active, click Open As Administrator. Enter the password for an administrator and click Yes.
If the printer status is Paused: Windows 7 or later version
Right-click the icon for your Brother machine > See what’s printing > Printer > Pause Printing (Uncheck this also), you may need to log in from the Administrator account also.
If your printer keeps showing offline in Windows 10, 8, and 7 and not been fixed, then you must follow step 5, better you may contact brother printer support phone number
#5. Change USB Port or Data Port
In some rare cases, it happens that your device port may not be working as normal, therefore it is really hard to identify. We will follow simple solutions to fix brother printer offline error in Windows 10 and 8 or even Windows 7.
- Connected the Brother Printer into a different USB port on your computer. If you are using any USB extender or hub then connect it directly to your Windows computer or laptop.
- For Network printer kindly change to LAN port or connect it directly to your computer ethernet port with a correct IP address.
If the Printer status still not showing “Ready” in windows 10, see our other relevant solution the major cause of offline error state due to connectivity.
#6. Restart ‘Printer Spooler’ Service in Windows
This is process is taken by the professional, before doing this step you may try once by rebooting your PC & Printer both and check whether the brother printer is ready to print or not. If not you may follow this step at your own risk! but we recommend you to do this step under an expert supervisor or call brother printer customer support phone number at +14148008714.
Here is the step to fix when a brother printer in error state windows 10-
Open Run Box in your Windows 10 computer > type “services” then hit enter from your keyboard> choose “Services (Local)”> Right-click on “Printer Spooler“> click on “Restart“
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The final step is to reboot both the devices your windows computer and brother printer all together after completing all the steps successfully. 90% of issues are resolved by rebooting. These electronic devices run by programming language, therefor rebooting may be required in some condition to back into normal functioning.
Printer Reboot Process: Hold the printer power button for 2-3 seconds and release. When the printer is completely switched off and all LEDs are off or Printer Display Screen is empty, then press the printer power button again.
Restart the Windows: Click on START (looks like four flag logo), click on “Power“, then “Restart“