Fix Brother Printer Offline Error in Windows

how to resolve when a brother printer shows offline in Microsoft Windows 10

When you are trying to print an important document from a Windows computer, but you find that your Brother printer says it’s offline. So don’t worry at this time because it might be a problem with your Windows 10, 8, or 7 or a minor connection problem with the printer. You can easily fix this problem in a few minutes.

You might be thinking-

Why is my Brother Printer showing Offline on Windows 10?

As you have faced that after every single update on windows 10, the Brother printer goes offline. However, Windows 10 update or driver update is not the only cause of your printer to an offline error state. There are multiple factors and reasons when the printer goes offline, the major factor behind the brother printer showing an offline message in windows 10 is the connectivity problem.
Follow the step by step process to fix brother printer goes offline in Windows 10.

How to Fix if a Brother Printer showing offline in Windows 10?

  1. Check overall in your eyes

    Have a look at your printer components, and ensure looks good like- Power Cable, USB is connected properly.

  2. Set your brother printer as the default printer

    You need to make your brother printer is already set as the default printer from printer settings options.

  3. Cancel all previous print job

    Please cancel all the print jobs available in the queue.

  4. Check the printer status is not- Offline or Paused

    Make use you have not set your printer mode into ‘Offline‘ or ‘Pause

  5. Change Connectivity Port

    Try to change connection port (USB) of the printer

  6. Reset Print Service Settings in Windows 10

    You may restart ‘printer spooler‘ service in windows

  7. Reboot

    Restart your printer, and the Windows.

  8. Contact Customer Care

    Call for support +14148008714​

Ultimate Guide to bring your Brother printer online from the offline mode in Windows 10, 8, or 7– Step by Step

#1. Check Everything physically

why my brother printer is offline in windows 10

You need to check the followings manually and make sure all these are correct, then you can fix brother printer error in Windows 10 .

  • The power Socket is having a proper power supply.
  • Make sure the power cable is working and not damaged
  • Ensure the connectivity-
    1. If you are using a USB data cable, ensure it is working.
    2. If it is a Network printer, then verify the network & IP configuration is perfect.
    3. For wireless printer kindly review the settings of Wifi or Wireless Access Points.
  • Confirm that there is no error message in your brother printer screen or LED blinking for minor errors like- Paper Jam, Low Ink, etc.

If the above points are OK, then follow the next steps. Else see on this Solution- “Why My Brother printer keep going offline?


#2. Make sure your Brother machine is set as the ‘default printer

We recommend you to make the printer as default, the steps as follows-

For Windows 8 or 10 (Operating System)

Step A: Click on Windows Start Button > Settings

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Step B: Do a single click on “Devices” > “Devices and Printers” > Right click on your brother printer and click on “Set as Default Printer

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Click on “Devices” when you find this screen on your computer.
steps to resolve brother printer offline error in united state
Choose “Device and printers” here.
set as default printer in windows 10
If multiple printers are showing them pick the right brother printer > Right Click > “Set as default printer”
how to set default brother printer in windows operating system

Please ensure that a “Green Right Tick” is showing on the correct brother printer in windows 10 printer seetings.

OR- For Windows 7 Users:

Click Start > Devices and Printers.

brother printer in error state windows 10 and process to fix

If the printer is not showing as default, right-click the icon for your Brother machine and select Set as default printer.



#3. Delete all previous print jobs from the Devices and Printers window

Right-click the Brother Printer icon> See what’s printing > Printer > Cancel All Documents.

how do i get my brother printer back online

When Cancel All Documents is inactive like the below screenshot, then click Open As Administrator. Enter the admin password and click Yes.

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#4. Ensure that your Brother printer is not set as “Offline” or Paused”

If somehow your desired printing device is set as “Offline” or “Pause” you will not be able to take any print from this printer, you need to ensure that it is not set like this. Let us know how can you fix if your printer is set as offline

If the printer is Offline: Windows 7 to Windows 10

Right-click the icon for your Brother machine > See what’s printing > Printer > Use Printer Offline (uncheck this).

how do i fix my brother printer is offline windows 10

If Use Printer Offline is not active, click Open As Administrator. Enter the password for an administrator and click Yes.

If the printer status is Paused: Windows 7 or later version

Right-click the icon for your Brother machine > See what’s printing > Printer > Pause Printing (Uncheck this also), you may need to log in from the Administrator account also.

If your printer keeps showing offline in Windows 10, 8, and 7 and not been fixed, then you must follow step 5, better you may contact brother printer support phone number


#5. Change USB Port or Data Port

change USB port to avoid keep going offline your brother printer

In some rare cases, it happens that your device port may not be working as normal, therefore it is really hard to identify. We will follow simple solutions to fix brother printer offline error in Windows 10 and 8 or even Windows 7.

  1. Connected the Brother Printer into a different USB port on your computer. If you are using any USB extender or hub then connect it directly to your Windows computer or laptop.
  2. For Network printer kindly change to LAN port or connect it directly to your computer ethernet port with a correct IP address.

If the Printer status still not showing “Ready” in windows 10, see our other relevant solution the major cause of offline error state due to connectivity.


#6. Restart ‘Printer Spooler’ Service in Windows

This is process is taken by the professional, before doing this step you may try once by rebooting your PC & Printer both and check whether the brother printer is ready to print or not. If not you may follow this step at your own risk! but we recommend you to do this step under an expert supervisor or call brother printer customer support phone number at +14148008714​.

Here is the step to fix when a brother printer in error state windows 10-

why is my brother printer not connected in windows 10
Note: This process is for the experts, Do not try without the help of printer experts.

Open Run Box in your Windows 10 computer > type “services” then hit enter from your keyboard> choose “Services (Local)”> Right-click on “Printer Spooler“> click on “Restart

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Declaration: https://brother-printer.support an independent and trustworthy third-party printer support service provider, we are not associated or engaged with any of the companies and businesses. Our intention is not to mislead any brand,, Hereby, we disclaim any relationship, authorization or sponsorship with any official company, brand, product or images that are used for the referral purpose.


#7. Reboot

printer offline windows 10? just reboot once to resolve

The final step is to reboot both the devices your windows computer and brother printer all together after completing all the steps successfully. 90% of issues are resolved by rebooting. These electronic devices run by programming language, therefor rebooting may be required in some condition to back into normal functioning.

Printer Reboot Process: Hold the printer power button for 2-3 seconds and release. When the printer is completely switched off and all LEDs are off or Printer Display Screen is empty, then press the printer power button again.

Restart the Windows: Click on START (looks like four flag logo), click on “Power“, then “Restart

Thank you for using this solution for printer error, Hope your printer offline concern is resolved. If not contact our support toll-free number.

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