How to Fix when a Brother Printer is Showing Offline Error?

how to fix brother printer offline error

When you are unable to take a print from your Brother printer because of the ‘Printer Offlineerror message. You must follow the steps on ‘How to Bring an Offline Brother Printer Online‘  and fix the printer offline error from the printer settings. As a result, you will get your printer back online and you will be able to print your documents again.

You can fix printer offline error easily as the printer has a built-in feature for changing between Brother printer offline mode to online mode.

However, if your Brother printer keeps showing offline, and you want to know ‘How to turn Brother printer online’ you may need to make some important changes to your printer setup & settings to restore it back to online mode.

How to Fix Brother Printer Offline Error – Step by Step

STEP 1# Ensure that the Brother Printer is having a proper power supply

why is my brother printer offline?
Please verify your brother printer is connected with power
  1. If your Brother Printer’s screen (or LCD) is showing nothing or blank, the possibility the printer may be powered OFF or in sleep mode.
    • Make sure it is plugged-in to a working socket and the power switch is turned ON.
    • Check your Brother printer power cable, if it is in working condition. A damaged power cable will not work, you should try to replace the power cable with a new one.

      NOTE: If your printer is not powering ON, the below solutions are not applicable to you. Troubleshoot this hardware issue or call our customer support number +14148008714

STEP 2# Clear all minor errors

cancel all error in the brother printer to fix offline issue
  1. Check the LCD for any error messages. like- “Paper Jam” or “Ink/Toner Empty”. If the LCD shows an error, troubleshoot the error to clear the issue indicated.
    • Hold the ‘X‘ button (called a Cancel button) in the printer for 5-10 seconds to clear all minor errors.
    • Please cancel all Print Job from your operating system (Windows, MAC, or Linux)
fix brother printer offline error for windows

Know: Brother printer offline fixing methods if you’re using windows

STEP 3# Make sure the printer is connected to the computer/ Work Station

Is brother printer says offline? Please check is your printer is connected with your computer properly
  1. If you are using a USB cable, make sure the cable is connected to both the port of the printer and the computer.
    • Try to connect the printer directly to the computer and not via any USB extender or hub.
    • Ensure you are not using a damaged printer USB cable, try to change with a new printer USB Cable if found damaged.
  2. If using an ethernet cable, make sure you have inserted the Cat5 or Cat6 properly into both the printer and the router/access point.
    • Open the default printer network configuration page to check the IP address.
    • Try to PING with your printer IP to ensure that the network is responding!
    • If your Brother printer still shows Offline- you may change the ethernet cable, because sometimes the ethernet cable occurs the problem or you may switch the ethernet port as well.
  3. If using a wireless connection, visit the network configuration page to verify the IP address.

STEP 4# Restart the Brother Printer

step 4: reboot your brother printer to troubleshoot offline issue
  1. Hold the Printer Power button for 3-5 seconds & release the button.
  2. Check all the LEDs & the printer screen is not blinking or showing anything.
  3. Press the printer power button again to turn ON.
  4. Wait for 30-60 seconds while your brother printer warms-up and become ready.

If your Printer is still showing offline you may have a look of the following alternative

  1. Check the installed driver is available, or reinstall it.
  2. Printer Offline solution for Windows 10, 8 & 7
  3. Fix Printer Offline for MAC OS
  4. Solution for printer offline of Linux
  5. Or, You may contact our global support
Contact our customer support to get assistance to fix brother printer offline message

Call: +14148008714​

Declaration: an independent and trustworthy third-party printer support service provider, we are not associated or engaged with any of the companies and businesses. Our intention is not to mislead any brand,, Hereby, we disclaim any relationship, authorization or sponsorship with any official company, brand, product or images that are used for the referral purpose.

What we have learned to resolve the offline issue

How to fix my brother printer is offline error

You may follow the 4 easy steps to stop your brother printer keeps going offline always
1. Check the power supply of your printer
3. Clear all Error of the printer (Example- Paper Jam, Low Ink, etc.)
4. Check the printer connection with your computer device
5. Reboot your brother printer
Or, Check your printer property settings are correct or reinstall the printer driver again. Else contact support centre +14148008714​

This Printer Offline solution is also applicable for the following Brother printer models

You may use this resolution to fix offline error or if printer shows not connected for: DCP-310CN, DCP-315CN, DCP-8045D, FAX-1940CN, HL-1210W, HL-1212W, HL-1270N, HL-1470N, HL-1670N, HL-1870N, HL-2070N, HL-2135W, HL-2150N, HL-2170W, HL-2250DN, HL-2270DW, HL-2600CN, HL-2700CN, HL-3040CN, HL-3070CW, HL-3260N, HL-3450CN, HL-4000CN, HL-4200CN, HL-5070N, HL-5170DN, HL-5350DN, HL-5370DW, HL-5380DN, HL-6050DN, HL-7050N, HL-8050N, MFC-3320CN, MFC-3340CN, MFC-3820CN, MFC-410CN, MFC-425CN, MFC-5440CN, MFC-5460CN, MFC-5840CN, MFC-5860CN, MFC-620CN, MFC-7225N, MFC-7820N, MFC-8840DN, MFC-9420CN

Why a Brother printer goes to offline mode?

There are several causes when a Brother printer goes offline. The reasons can be a printer hardware issue, software/driver installation issue, connection issue, or maybe operating system issue too. Follow the resolution given here or chat with a certified printer technician to fix Brother printer offline problems. Or install a diagnostic tool to check errors in-order to set Brother printer offline to online status.

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